Return & Refund Policy

Last Updated: July 28, 2026

Return Window

Returns are accepted within 5 days of confirmed delivery.

Return Authorization Required

Before sending anything back, contact us at admin@zebraindustries.net to obtain a return authorization number. Items sent back without a return authorization will not be accepted. Return shipping is the buyer's responsibility and cost.

Refunds

Once your return is received and inspected, a partial refund of 50% will be issued to your original payment method within 5–7 business days.

Return Eligibility

To be eligible for a return, items must be:

Unused and in original condition
In original packaging with all tags attached
Accompanied by proof of purchase

Non-Returnable Items

Due to the nature of these products, the following cannot be returned:

Perishable goods, custom or personalized products, and personal care and beauty products
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
EnZebra® Candles: Candles that have been burned or used
zExclusive Vintage: Final sale items marked as such at purchase

Damages and Issues

Please inspect your order upon reception and contact us immediately at admin@zebraindustries.net with photos if the item is defective, damaged, or if you receive the wrong item — we'll make it right at no cost to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to the same condition requirements above.

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Return & Refund Policy